Frequently asked questions
What is included in the print club?
Every month you will receive a 5x7 cyanotype art print, a sticker, a post card and a letter, written by yours truly.
How does it work?
- Letters from the Sierra is mailed around the middle of each month.
- Join by the last day of the month to get the next month’s letter.
- These mailings go out with stamps, so no tracking is provided
- This subscription auto-renews. You can skip, pause, or cancel anytime
When will I get my order?
I do my best to ship these out by the middle of the month. I am a human and sometimes this shifts, but the goal is to ship by the 15th of each month.
The last day to sign up for the next month is the last day of the previous month so once signups close, I can start packaging them! Depending on where you live and how far it is from California, it can take anywhere from 2 days to 1 week to receive your letter.
How much does shipping cost?
Shipping is included in the subscription price. All letters are sent with a standard stamp so there is no tracking.
Can I track my envelope?
To keep Letters from the Sierra as affordable as possible, each letter is sent with standard USPS stamps which means that tracking is not included.
My mail hasn't arrived yet. What should I do?
If your envelope hasn’t arrived after the estimated delivery window, it may be delayed (and on its own adventure!).
If it’s been longer than 14 business days, please email me at hello@sierrasown.com with
– Your full name
– Your shipping address
– The date you joined Letters from the Sierra
And I’ll see what I can do!
When will I be billed?
You will be charged on the same calendar date each month that you originally subscribed. You can review your billing date and subscription details anytime in your Sierra Sown account dashboard (found in the upper right corner of the website).
How do I update by address or billing information?
You can make changes anytime through your Sierra Sown account profile on the upper right hand side of the website. If you are moving, be sure to update your address as soon as possible to make sure there are no interruptions to your subscription!
How do I update my subscription to skip, pause, or cancel?
When you login to your Sierra Sown account, you should see a subscriptions portal at the bottom of the list on the left hand side of your profile. Click there to access the portal to skip, pause or cancel your subscription.
I can't find the access to my subscription, can you help?
Shoot dang! Yep, I can help. Shoot me an email to hello@sierrasown.com and I’ll see what I can do.
Do you ship internationally?
Not yet! But click HERE to add your email to the waiting list and you’ll be the first to know when international orders open up!
Can I purchase past months?
Yep! You can find all past months HERE.
If I write you a letter, will you write back?
Absoludle, for sure, 100%. I’m in love with letters in the mail (hence this whole side project of Sierra Sown) and would be SO STOKED to receive one from you and you betcha, I’ll write you back!